SCHEDULING - IF YOU’RE UNABLE TO FIND A TIME that suits your schedule- email jennifer@thebeginningcounselling.com with your parameters, and we’ll try our best to accommodate (subject to capacity).

CANCELLATION POLICY—For late cancellations (<24 hours before the start), please email jennifer@thebeginningcounselling.com or text (289) 906-0540. If recurring, these requests will be subject to a 35-75% session rate admin fee.

SELF DISCHARGE / WELCOME BACK! After ten consecutive weeks without an active session, we assume you’ve self-discharged. YOUR ONLINE BOOKING MAY BE PAUSED. EASY Return to Therapy: EMAIL jennifer@thebeginningcounselling.com to confirm timing, availability, and the Returning Session Fee. This does not include reschedules during the 10-week period if there was no active session. Client files are marked Self Discharged around 12 weeks “with no session.”